Mental Health Services

We are commissioned by the NHS and other partners to deliver several Mental Health based contracts throughout Lancashire & South Cumbria.

Our organisation offers a comprehensive range of mental health support through currently five distinct contracts, catering to diverse needs and offering tailored assistance.

MHICC Contract

Serving individuals referred by the Community Mental Health Team (CMHT) in Pennine, South Cumbria, and North Lancashire, the MHICC contract provides holistic support:

Social inclusion:

We go beyond traditional therapy, actively assisting individuals in reconnecting with their communities through participation in group activities, shopping trips, and accompanying them to appointments for medical care, treatment, and accessing benefits.

Personalized communication:

Understanding that individual preferences vary, we offer flexible communication options. Clients can choose one-on-one support, phone calls, text messages, or even virtual meetings via Teams, ensuring everyone feels comfortable and supported.

 Peer support:

Recognizing the power of shared experiences, we foster connections and friendships by facilitating participation in peer support groups. This sense of community can be invaluable in fostering belonging and reducing feelings of isolation.

 Long-term goals:

Our ultimate goal extends beyond immediate needs. We empower individuals to gradually gain independence by venturing out into the community on their own, accessing ongoing support resources, and addressing housing needs, whether it’s finding a new space or resolving neighbourhood challenges.

 Celebrating success:

We are proud of the positive impact we have made on individuals’ lives. Our success stories include supporting individuals to attend court cases, finding new and safe housing solutions, and reconnecting with estranged family members.

IRS Support Service


Individuals who contact the NHS Initial Response Service but may not meet the CMHT threshold and require immediate support can be referred to us for six weeks of intensive assistance. 

Tailored support:

Our staff takes a holistic approach, focusing on understanding individual needs and connecting them with appropriate services. This includes support for individuals facing challenges such as autism, ADHD, drug and alcohol misuse, and many other areas. We leverage our strong network of community resources to ensure individuals receive the comprehensive support they deserve.

Positive outcomes:

We have a proven track record of helping individuals overcome significant challenges, including navigating complex situations like domestic abuse.

Long Covid Service

 This service addresses the unique challenges faced by individuals struggling with their mental health as a result of the consequences of long-term COVID-19 effects.

While the specific support offered is tailored to individual needs, we work with individuals for as long as required and provide, amongst other support:

Mental health support programs:

We offer various programs, including breathing techniques and mindfulness exercises, to help individuals manage stress, anxiety, and other mental health challenges associated with Long Covid.

Encouraging community reintegration:

We recognize the importance of social connection in the healing process. We encourage participation in community groups and reintegration activities tailored to individual interests and abilities.

Signposting to additional support:

We serve as a bridge to additional resources, connecting individuals with relevant support groups, fitness centres, and other services that can contribute to their overall well-being.

Dual Diagnosis

 Recognising the unique challenges faced by individuals with both mental health and substance misuse issues, this service aims to break down barriers and facilitate access to support for those struggling with dual diagnosis.

Addressing historical barriers:

We understand the historical difficulties individuals face in accessing support associated with both mental health and substance misuse. Our team actively works to break down these barriers, ensuring everyone feels welcomed and supported.

Connecting clients with services:

We act as a bridge, connecting individuals with the most appropriate services based on their specific needs. This may include facilitating access to peer support groups, drug and alcohol programs, mental health treatment, and GP referrals for professional assessments.

Harm Reduction

This service employs a harm reduction approach, aiming to minimise the risks associated with substance use and other health-related issues.

Promoting well-being:

Our primary goal is to prioritize individuals’ well-being by encouraging them to get tested for various health concerns, such as Hepatitis C, and raising awareness of potential risks associated with substance use and other negative behaviours.

Providing resources:

We equip individuals with the knowledge and tools they need to stay safe. We offer access to training programs like Naloxone administration, which can be life-saving in the event of an opioid overdose.

Much of our Mental Health work is delivered alongside both the…

Our Mental Health Peer Support Workers provide a wide range of support to our beneficiaries, such as;

– Befriending Services

– Signposting

– 1-2-1 Support

– Group Support


– Wellbeing Coaching

– Advocacy

–  Mental Health Support

– Substance Abuse Support

– Housing and Finance Support

– Trauma Support

– Telephone Support

– Support with Benefit Claims

– Support to Medical Appointments

– Support to Treatment Appointments

– Providing Food Parcels

– Providing Clothes

– Support with Courthhearings

– Support with wellbeing activities i.e. walking, swimming

– Reducing Social Isolation

– Home Visits 

Case Studies


Case Study

The client experienced a major nervous breakdown after his dismissal from from his job, where he worked for 12 years. He was unsure of the reason for his dismissal but believed it was unfair, and it coincided with the arrival of a new manager. Despite seeking help from his union, He felt dissatisfied with how his case was handled. He heavily relied on his elderly parents for support until he attempted suicide and was sectioned under the Mental Health Act. He received excellent treatment at a Health Care Centre and was later referred to Red Rose Recovery for peer support and help with applying for benefits.

He applied for new style ESA with the help of Red Rose Recovery, which he was successful in receiving due to his previous work contributions. He expressed gratitude for the support provided.

Red Rose Recovery also assisted the individual in claiming PIP. However, despite a 2.5-hour telephone consultation, the claim was zero-pointed, which was inexplicable and disappointing for him.

He recently contacted Red Rose Recovery to share that he had been reinstated at Tesco’s without knowing the reason for his reinstatement. He would confirm with the union later. He was excited about his refresher training scheduled for Saturday and was hopeful that it would lead to 29.5 hours of work per week. This news brought positivity back into his life after a challenging year. He requested to remain on Red Rose Recovery’s books until he was sure about continuous employment.

Y, S136

The client, a young mother, was referred to Red Rose Recovery in October 2022 due to her long-standing mental health issues, particularly Bipolar with mania. At the time of referral, she was dealing with a one-week-old newborn and managing two dogs, making it challenging for her to establish a routine and maintain a tidy home. Despite the difficulties, she consistently engaged with her support worker and was always present for appointments.

Over the course of several months, her support worker helped her organize her home, provided support with her baby and dogs, and assisted her in returning to self-employment through her online crafts business. The individual reported feeling more motivated and recently obtained a stall at a local market twice a week.

The support worker established a positive rapport with her, and their communication was always open, which made it easier for the individual to make progress towards her goals. The support worker did mention that they wished they had more time to devote to helping her organise her home, but she hired a cleaner to assist with this issue.

Overall, her consistent engagement with her support worker and their open communication helped her make significant progress towards her goals. She gained confidence and took steps towards self-sufficiency, thanks to the support provided by Red Rose Recovery.

Peer Support Worker Contract

Case Study

The client was referred to Red Rose Recovery – Peer Support with a request for assistance in dealing with social isolation, emotional support, and support for appointments as a non-English speaker. During the first meeting, communication was challenging due to the lack of a suitable interpreter, but we were able to use Google Translate and body language to overcome this. Despite being partially sighted and experiencing dental pain and other physical issues, the client and I were able to establish a rapport through humour and exaggerated hand movements.

As a former dental nurse, I was able to assist the client in finding an NHS dentist who was willing to use Google Translate to communicate. We worked together to develop a comprehensive dental treatment plan that included extractions, aftercare, and the fitting of a denture. Additionally, I helped the client access medical appointments and will continue to support her in accessing consultation appointments regarding the possibility of getting a false eye.

To aid in the client’s social isolation, I researched non-english support and friendship groups, and she is now participating in English speaking classes at College. Her finances are currently sufficient, and after being in the UK for three years, she is now applying for PIP.

While I feel that our support has been successful overall, I recognize that there were some challenges due to poor internet signal and my dyslexia, which at times made it difficult to communicate effectively using Google Translate. Nevertheless, working with this client has given me a better understanding of the challenges faced by non-English speaking clients and has increased my confidence in using tools like Google Translate, body language, humor, and diplomacy to communicate more effectively.