Position title
Volunteer Coordinator (Lancashire)


Reports To: Training Team Leader

Employer:  Red Rose Recovery Lancashire

Base: Preston Hub – 33 Lune Street, Preston With frequent travel to Red Rose and With You office bases across Lancashire

Hours: 37.5 Hours per week

Salary: £24,000

Duration: Until 31st March 2025 (continuation beyond this date depends on further funding)


Job Summary:

Red Rose Recovery and We Are With You are both commissioned to establish and develop recovery support and communities across Lancashire.

The role of the Volunteer Coordinator is a joint venture between the two services, to recruit, train and develop volunteering opportunities across Lancashire.

  • To promote Red Rose Recovery and We Are With You Community Engagement Projects involving Project Volunteers, Recovery Champions, Peer Mentors and the wider community
  • To recruit, train, supervise and support Volunteers, Recovery Champions, Peer Supporters and Peer Mentors
  • To research, develop and deliver appropriate training in line with Red Rose Recovery and We Are With You’s core programmes


Main responsibilities:

  • To recruit, induct and train volunteers across both organisations
  • To create volunteering opportunities and arrange placements for volunteers across both organisations
  • To arrange supervision for volunteers across both organisations
  • To establish and maintain a network of local partner agencies to support and contribute to the scheme
  • Ensure appropriate advertising and other publicity to promote the volunteer schemes, ensuring all material produced is in accordance with We Are With You’s standards and the Marketing & Communications Directorate.
  • Identify suitable voluntary placements (both internal and external) and establish appropriate liaison and support for volunteers.
  • Work with We Are With You’s Income and Commercial Development Directorate to support opportunities for corporate volunteering; support We Are With You’s National Leads in the development of consistent and comprehensive training, structures and review mechanisms.
  • Support the Service/Contracts Manager/Locality Managers to lead partnerships/projects within the local community (to include but not limited to, social enterprise partnerships).
  • Support/lead ABCD (Asset Based Community Development) hubs in specified localities or services; coordinating teams of Volunteers and Recovery Champions to develop and deliver comprehensive community engagement and social value strategies.
  • Manage the social investment fund applications, administration and reporting processes.
  • Support the National Community Engagement Lead in the development of systems, tools and processes, contributing to effective integrated governance.
  • Support development of organisational skills and knowledge-based training packages (to include substance misuse and related issues) suitable for local use for Community Engagement.
  • Ensure regular support and line management and where appropriate, clinical supervision and support is provided to all Volunteers, Recovery Champions, Peer Mentors and Students, in line with Red Rose Recovery’s policies and We Are With You’s Community Engagement Toolkit.
  • Undertake monitoring of all aspects of the scheme and recording to the standards of accuracy and detail required by funders and We Are With You.
  • Work collaboratively with internal and external stakeholders to achieve effective, safe and innovative service provision.
  • To support the Lancashire User Forum (LUF)
  • To work with Red Rose Recovery and We are With You partner organisations to ensure the best use of time and resources.
  • To raise awareness of the work of Red Rose Recovery and We Are With You by promoting a good public image.
  • To work in accordance with all Red Rose Recovery policies and procedures.
  • Ensure any safeguarding disclosures are dealt with appropriately and in accordance with Red Rose Recovery policy


Information and Governance

  • Work with colleagues in the Quality & Clinical Governance and the Knowledge Management teams to ensure the best practice is shared and knowledge and management information is available to the teams and the wider organisation to ensure services meet required standards, are evidence-based and demonstrate impact in terms of a recovery orientation.


Service User Engagement

  • Engage with staff, service users and carers ensuring personal visibility and accessibility.
  • Develop and / or build strong and positive relationships with key stakeholders and commissioners to ensure continuity of service.
  • Demonstrate role model behaviour with regard to service user and carer engagement


People Management

  • Effectively support and coordinate a team of volunteers and recovery champions to deliver Red Rose Recovery and We Are With You’s strategic objectives.
  • Develop open working relationships to ensure operation in line with Red Rose Recovery and We Are With You’s values and work collaboratively with internal colleagues and external partner organisations.
  • Ensure volunteers and recovery champions receive appropriate training and support to deliver services and receive on-going feedback.
  • Support effective communication activities to ensure Red Rose Recovery and We Are With You’s strategic direction is, clear, understood, and that staff are engaged to deliver high quality services and support the celebration of local successes in line with any agreed corporate standards.


General responsibilities

  • Confidentiality: Ensure confidentiality at all times, only releasing confidential or personalised information externally with consent from a line manager.
  • GDPR: Comply with the requirements of GDPR and amendments to ensure integrity and security of our information.
  • Safeguarding: Provide leadership in ensuring statutory and organisational responsibilities are met in respect of safeguarding children & vulnerable adults.
  • Conflict of interest: Declare any involvement either directly or indirectly with any firm, company or organisation that has a contract with Red Rose Recovery or We Are With You.
  • Equal Opportunities and Diversity: Ensure that all service users, partners, carers, and colleagues in Red Rose Recovery and We Are With You and partner organisations are treated as individuals within the organisation’s diversity and equality framework.
  • Self-development: Ensure you take responsibility for development and keep learning in your role.



  • Ensure health and safety compliance at all times.
  • To be a strong member of the team and act as an ambassador for Red Rose Recovery, We Are With You and the Lancashire User Forum
  • To maintain confidentiality at all times.
  • To adhere to all relevant policies and procedures.
  • To establish and maintain a positive working relationship with service providers, commissioners, stakeholders and other partner agencies.
  • To undertake training as identified via personal development planning process.
  • To undertake other duties commensurate to the grade of the post.



Essential (E)/Desirable (D)


Education / qualifications

Volunteer Management Qualification (or commitment to complete within 18-months - E

Training Qualification (i.e. training the trainer) - E

Evidence of continuous professional development - E

OCN/NVQ level 3 or equivalent - D


Experience / Knowledge

A successful track record of responsibility and development of others - E

Demonstrable experience of working in Health or Social Care - E

Experience of planning and delivery of training programmes - E

Experience of working in partnership with a range of statutory and non-statutory agencies - E

Experience of asset based community development - D

Experience of providing line management supervision - D

Previous supervisory role within a multidisciplinary team - D


Skills and abilities

Knowledge/ understanding of relevant health and safety, including assessing high-risk situations - E

Understanding of the complex needs and challenges facing individuals with addiction and in recovery - E

Knowledge and understanding of harm minimisation in substance misuse treatment - E

Ability to build effective relationships with a range of internal and external stakeholders; good networking skills - E

Knowledge of relevant employment legislation and education initiatives - D

Good analytical skills - D


For an informal discussion about the role please contact Xzoura on xzoura.mason@redroserecovery.org.uk

You can apply online directly through the website by hitting 'Apply Now' or alternatively, you can download the application form by clicking here and once completed, please return it to admin@redroserecovery.org.uk

Date posted
April 25, 2024
Employment Type
Job Location
Base Salary
£12 Per hour
Working Hours
37.5 hours
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